Shipping Policy

Last updated: October 4, 2026

Delivery information for orders placed with SEYUN.

Order processing

Orders are normally prepared and dispatched within 1–2 business days after order confirmation. Business days exclude weekends and public holidays. Processing time is separate from delivery time. Any different timeframe shown for a product before purchase applies to that item.

Estimated delivery

Standard delivery usually takes 4–7 business days after dispatch, depending on your destination and carrier. Allow approximately 5–9 business days in total, including processing. These are estimates, rather than guaranteed arrival dates. Customs clearance, peak periods and carrier disruption can affect delivery.

Free shipping and charges

Free standard shipping on eligible orders of $40 USD or more. The qualifying amount is your merchandise subtotal after discounts, before taxes and shipping. Available destinations, delivery methods and any charges for your address are displayed at checkout before payment. Below $40, the shipping charge is shown at checkout. Express or special delivery services, when offered, may have separate charges.

Tracking your order

We send your tracking information by email when your order ships. Tracking may take some time to show the carrier’s first scan. Check the email address on your order and your spam folder if the message is missing.

Address changes

Check your full address, including apartment number and postal code, before ordering. To request a correction, email contact@seyunskin.com as soon as possible with your order number. Changes cannot be guaranteed once processing or dispatch has begun. Any proposed charge for reshipping will be explained before you agree to it.

Delayed, missing or damaged parcels

Contact contact@seyunskin.com with your order number if your parcel is delayed, missing, damaged or incomplete. We will help investigate with the carrier and explain the available resolution. If we cannot dispatch within the stated period, we will inform you of the revised timeframe and the cancellation or refund options required by applicable law.

Customs and your rights

Any import duties or destination charges collected by us are shown before payment. Where a destination imposes charges not collected at checkout, its rules may apply. Nothing in this policy removes your mandatory consumer rights. For returns, see our 90-day money-back policy.