Privacy Policy
Last updated: October 4, 2026
This policy explains how personal information is handled when you visit the SEYUN store, place an order, contact us or use our related services. For privacy questions or requests, email contact@seyunskin.com.
Information we collect
Depending on how you use the store, we receive contact details, billing and delivery addresses, order and payment information, account details if you create an account, and messages you send us. Payment providers handle payment credentials to process your purchase. We also receive device and usage information such as IP address, browser information, pages visited and interactions with products, through Shopify and any cookies or similar technologies used on the store.
Where information comes from
Information comes directly from you, from your use of the store and from providers involved in payments, delivery, customer support, security and store operation. If you submit a review or image for publication, its content may be publicly visible. Please avoid including another person’s private information.
How we use information
We use information to process and deliver orders, handle payments, refunds and enquiries, maintain accounts where available, prevent fraud, secure the store, improve our services and meet legal obligations. Where permitted, we use information for relevant marketing and advertising. We rely on the legal basis applicable to each activity: performance of a contract, legal obligations, legitimate interests such as security and service improvement, or consent where required.
Who receives information
We share relevant information with Shopify, payment services, delivery and fulfilment providers, customer-service providers and other service providers needed to operate the store. Where used and permitted, analytics and advertising partners receive information for measurement or advertising, subject to applicable choices and consent requirements. Information may also be disclosed when required by law, to protect legal rights or in connection with a business transfer, with applicable safeguards.
Shopify’s role
Our store is hosted on Shopify. Shopify processes information to provide and improve its platform and related services. Depending on the service, Shopify may process information on our behalf or for its own purposes. Read the Shopify Consumer Privacy Policy for information about its practices and rights relating to its services.
Cookies and marketing choices
Cookies and similar technologies support the cart, checkout, security and store preferences. Other technologies may support analytics or advertising. Where consent is required for non-essential technologies, your consent choices apply. You can manage cookies through the store’s privacy controls where available and your browser settings. Restricting essential cookies may affect shopping functions.
You can unsubscribe from promotional email using the unsubscribe link in the message. This does not stop transactional messages about your orders or refunds. For applicable advertising opt-out rights, use Your Privacy Choices or email contact@seyunskin.com. A supported Global Privacy Control signal is treated as an opt-out where required by applicable law.
Retention and security
We retain information for as long as reasonably needed for the purposes described here, including fulfilment, support, security, disputes and required business records. Retention depends on the information and applicable requirements. We use appropriate safeguards, but no online service can guarantee absolute security. Protect your account access and avoid sending unnecessary sensitive information by email.
International processing
Shopify and other providers may process or store information outside your country. Where legally required, international transfers are subject to recognised safeguards, such as adequacy decisions or contractual protections.
Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete or receive a portable copy of information, restrict or object to processing, withdraw consent, or opt out of sales, sharing or targeted advertising. Some requests are subject to exceptions, such as records we must retain by law. We do not discriminate against you for exercising applicable rights.
Email contact@seyunskin.com with “SEYUN — Privacy request” and describe what you are requesting. We may ask for proportionate verification and, where relevant, proof that an authorised agent may act for you. We respond within the period required by applicable law. If your request is denied and you have an appeal right, contact the same address to appeal. You may also complain to your local data-protection authority, including the CNIL in France.
Children and other websites
The store is intended for adult shoppers. If you believe a child has supplied personal information, contact us so we can review it. External websites and services have their own privacy practices; review their notices before sharing information with them.
Updates and contact
We may update this policy when our practices or legal requirements change. The date above identifies the current version; additional notice will be provided where required. Contact contact@seyunskin.com or use our contact page for questions or to exercise your rights.