Returns & 90-Day Money-Back Guarantee
Last updated: October 4, 2026
Our 90-day money-back guarantee gives you time to try your SEYUN routine. If you are not happy with your purchase, contact us within 90 days of delivery.
How to request a refund
Email contact@seyunskin.com with the subject “SEYUN — Return or refund”, your name, order number and the items concerned. Your order confirmation or another proof of purchase helps us locate the order. Tell us what went wrong so our team can provide the right next steps.
Trying your products
The 90-day guarantee applies when you have opened or tried your SEYUN products as directed. Opening a product does not, by itself, prevent you from requesting a refund under this guarantee. Please contact us before posting anything back; we will tell you whether a return is needed and provide the instructions for your order.
Return instructions and costs
Do not send a return to the sender address on your parcel, to Shopify, or to a company address without instructions. Our team provides the appropriate return address. For a change-of-mind return, return postage is your responsibility unless we agree otherwise or applicable law requires a different arrangement. If we provide a paid return label, any cost will be explained before you accept it. We will not charge twice for the same return postage. Keep proof of shipment and use tracking where available.
Bundles, discounts and gifts
Refunds are based on the amount actually paid after discounts. A free item or gift has no separate cash refund value. For a bundle return or a request concerning part of a bundle, our team will explain the refund calculation and whether any reusable gifts need to be returned. The total refund will not exceed what you paid for the affected purchase, without limiting any additional remedy required by law.
Refund processing
Once your request is approved and any required return has been received, we process your refund to the original payment method within one week. Your bank or payment provider may need a further 7–14 business days to display it. These estimates do not extend any shorter legal deadline. Original outbound shipping is normally non-refundable for a change-of-mind return after dispatch, except where required by law.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from your order, email contact@seyunskin.com with the details and, if useful, photographs. Contact us before paying for a return. We will explain the appropriate replacement, refund or other remedy. Your rights concerning faulty or misdescribed goods are separate from the voluntary 90-day guarantee.
Cancellations and changes
For a cancellation, email contact@seyunskin.com immediately with “SEYUN — Cancel my order” and your order number. We will try to help before the order is processed for shipment. Changes cannot be guaranteed once processing or dispatch has begun. If we confirm cancellation before shipment, we refund the cancelled order and its shipping charge. If it has shipped, the return process applies, alongside any cancellation rights provided by law.
Missing refunds and statutory rights
If a confirmed refund is missing, first check with your bank or payment provider, then contact us with your order number and refund confirmation. This policy supplements, and does not limit, mandatory cancellation rights, legal guarantees or other consumer remedies available where you live.